![]() ![]() It raised the rewards rate for its Stash+ tier of customers from 0.025% of spend to 1% back in stock on all purchases up to $1,000 each month. The company also extended customer support hours and added more self-service options in the app, such as the ability to raise a dispute. Stash is now using application programming interfaces from Marqeta for banking and money movement services, technology from cloud banking company Mambu to power Stash's ledger and identity decisioning services from Alloy to eliminate fraudulent customers and, in the future, rethink its customer requirements. ![]() Previously it was Green Dot Bank and Visa, respectively Green Dot essentially served as Stash's core platform at this time. Stash's banking services are now provided by the $2.4 billion-asset Stride Bank in Enid, Oklahoma, and the debit card is issued by Mastercard. "Ideally, we want a system where no engineer is on-call … and all failures are either caught before code reaches production or by a very well established process to be run by the NOC," the post said. It created new roles for site reliability engineers and network operations center technicians to focus on reliability and form remediation policies in the case of outages. It formed "squads" focused on different components of the project that all included employees from product, engineering, design, operations, data science and other teams. "For example: we read and write actual NACHA files in-house for ACH we make real-time decisions for debit card authorizations and ATM withdrawals we actually manage the ledgering of every customer account and general ledger in-house across dozens of processes and files everyday and we are always the final say for a specific customer's balance and available balance."Īs the company developed its own core system, it chose technologies that it felt were fast and easy to learn and already standard in the industry, such as using Go as the primary programming language. "With Stash Core, Stash now owns the real-time money movement infrastructure," the blog stated. The Stash blog said the new technology will help Stash take control of its payment operations. "Challenger banks do not want to build a traditional core or take on the mandatory, but low-value, responsibilities of traditional cores like tax reporting and regulatory compliance," he added. "It's more common for challenger banks to use an existing 'fintech lite' core, but we've seen some build out their own, or even buy them," such as SoFi Technologies' acquisition of Technisys, said Smith. That includes the traditional vendors FIS, Fiserv and Jack Henry more modularized or unbundled cores, some of which are built for cloud-first environments and "fintech lite" cores that are customer-facing platforms for digital banks and fintechs that also provide an integration platform across other back-end vendors. There is an explosion of options in the core vendor market, said Brad Smith, who leads Cornerstone Advisors' transformation service line. "We imagined an infrastructure that could serve as a bedrock to allow us to more quickly innovate and introduce new products and services faster to serve our customers and give them the best experience possible." "As we scale and grow, our technology needs to keep pace," reads the post. "While it costs more upfront to build your own core, you realize cost savings on the back end because you're not paying a third party to provide the system."Ī post on the Stash website noted that it undertook this project in 2022. One example is when a fintech offers subaccounts, such as for teen banking or couples banking. "The advantage in building your own core is that you have a lot more control, so you can more easily support the launch of new products or features that may fall outside of what a standard core system can support," said Alex Johnson, author of the Fintech Takes newsletter. ![]()
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